Falcon Essentials FAQ

Best Before

  • What Does The Best Before Mean

    The "best before" date refers to the date until which a product is expected to retain its optimal quality, flavor, and nutritional value under proper storage conditions. It's commonly found on food and beverage items, indicating the period during which the product is at its best in terms of taste, texture, and overall quality. After the "best before" date has passed, the product may still be safe to consume, but its quality may have deteriorated. It's important to note that the "best before" date is not a strict indicator of safety, unlike an expiration date, which suggests the product may no longer be safe to consume beyond that point.

Products

  • Where is the Pick up Location?

    Our new pickup location and storefront are now open at 19585 56 Ave Unit 4, Surrey, BC. Once your order is ready for pickup, you'll receive a text message. Don't forget to update your profile to stay informed!

    Store Hours

    Monday: Closed
    Tuesday: 10:30-530
    Wednesday: 10:30-5:30
    Thursday: 10:30-5:30
    Friday: 10:30-5:30
    Saturday: 12:30-4:30
    Sunday: Closed

  • What if I can’t pick up my order or need to change my order pick up time?

    Please reach out to us via email at customerservice@falconessentials.ca or give us a call at 604-961-2397. Be sure to provide your order number, and we'll gladly assist you with any changes or arrangements you need.

  • How many days do you have to pick up your order

    To ensure we have enough space for the other customers orders we have a 2 business day policy

  • Do you have a return policy?


    All items are considered final sale, unless they are spoiled upon delivery

  • How often do you get new stock?


    Discover a fresh array of items every week at falconessentials.ca, featuring both familiar favorites and exciting new additions. With a blend of old classics and novel treasures, you never know what delightful surprises await you!

  • Do I have to pre order and pre pay or can I come in and just shop?

    You can go and shop in person without pre ordering.

  • Can someone else pick up my order ?

    Yes! It’s best to indicate the pickup person in the order notes when you place your order, Please Also Send that Person with the order Email printed so taht we can insure that all items are taken/ given in the amount you have ordered.

  • Do you accept visa/Mastercard?

    We gladly accept Visa, Mastercard, onsite debit payments, and eTransfers. For eTransfers, kindly send them to Hamed@falconessentials.ca, ensuring to include your order number in the memo field.

  • How do I filter for vegan and other products?

    On the main shopping page, you can choose the category you're interested in, whether it's snacks and sweets or vegan options.

  • Is produce posted on the website, or purchased directly from the store location?

    Some products are available on the flacons essentials website and some on the lower mainland food and drink bidding admin approved site (like *produce because I was told it goes so quickly isn’t available on the website BUT you can ask to reserve some for in person pick up)

Shipping

  • Where is the Pick up Location?

    Our new pickup location and storefront are now open at 19585 56 Ave Unit 4, Surrey, BC. Once your order is ready for pickup, you'll receive a text message. Don't forget to update your profile to stay informed!

    Store Hours

    Monday: Closed
    Tuesday: 10:30-530
    Wednesday: 10:30-5:30
    Thursday: 10:30-5:30
    Friday: 10:30-5:30
    Saturday: 12:30-4:30
    Sunday: Closed

  • What if I can’t pick up my order or need to change my order pick up time?

    Please reach out to us via email at customerservice@falconessentials.ca or give us a call at 604-961-2397. Be sure to provide your order number, and we'll gladly assist you with any changes or arrangements you need.

  • How many days do you have to pick up your order

    To ensure we have enough space for the other customers orders we have a 2 business day policy

  • Do you have a return policy?


    All items are considered final sale, unless they are spoiled upon delivery

  • Can someone else pick up my order ?

    Yes! It’s best to indicate the pickup person in the order notes when you place your order, Please Also Send that Person with the order Email printed so taht we can insure that all items are taken/ given in the amount you have ordered.

  • Do you offer free shipping?

    Receive free shipping on your order when it totals over $250 at falconessentials.ca!

  • Shipping Rates

    S.Surrey: $10.00

    N.Surrey: $18.00

    Coquitlam/Port: $20.00

    Langley: $16.00

    PortMoody: $21.00

    Richmond: $20.00

    Vancouver: $25.00

    NorthVan: $35.00

    Abbotsford: $30.00

    Chilliwack: $45.00

    MapleRidge: $20.00

    Burnaby: $25.00

Payment Methods

  • Do you accept visa/Mastercard?

    We gladly accept Visa, Mastercard, onsite debit payments, and eTransfers. For eTransfers, kindly send them to Hamed@falconessentials.ca, ensuring to include your order number in the memo field.

Website Functions

  • Where is the Pick up Location?

    Our new pickup location and storefront are now open at 19585 56 Ave Unit 4, Surrey, BC. Once your order is ready for pickup, you'll receive a text message. Don't forget to update your profile to stay informed!

    Store Hours

    Monday: Closed
    Tuesday: 10:30-530
    Wednesday: 10:30-5:30
    Thursday: 10:30-5:30
    Friday: 10:30-5:30
    Saturday: 12:30-4:30
    Sunday: Closed

  • How many days do you have to pick up your order

    To ensure we have enough space for the other customers orders we have a 2 business day policy

  • Do you have a phone number or email address to contact you

    Need help? Call Us: 604-961-2397 or email Customerservice@falconessentials.ca or message us @customer-service

  • Can someone else pick up my order ?

    Yes! It’s best to indicate the pickup person in the order notes when you place your order, Please Also Send that Person with the order Email printed so taht we can insure that all items are taken/ given in the amount you have ordered.

  • How do I filter for vegan and other products?

    On the main shopping page, you can choose the category you're interested in, whether it's snacks and sweets or vegan options.

  • Is produce posted on the website, or purchased directly from the store location?

    Some products are available on the flacons essentials website and some on the lower mainland food and drink bidding admin approved site (like *produce because I was told it goes so quickly isn’t available on the website BUT you can ask to reserve some for in person pick up)

  • How do you keep track of the points?
    You can easily access your account page on falconessentials.ca to keep track of your earned points Click Here 

Uncategorized FAQ

  • Will cold items be delivered in cooler packs/with ice packs?

    typically we deliver the orders in a refrigerated truck/van.

  • How do you keep your prices so low?


    Some items are sold at standard wholesale prices to the public, while others represent the last remnants of our containers or shipments. Occasionally, we have surplus inventory that needs to be cleared, prompting us to reduce prices below our cost for clearance. This process is akin to selling end-of-roll carpet or similar items.